Our Commitment to You
Dignity Health is not just in the business of caring for our patients—we value, respect, and care for our employees. We take tremendous pride in caring for you by providing a competitive total rewards package; work-life balance; professional development and community service opportunities; a safe workplace environment; and an opportunity for your voice to be heard. We don’t want to see these programs placed at risk with union contract negotiations.
We Offer a Total Rewards Package That Consistently Ranks Among the Best in Our Market
The Arizona service area has consistently provided employees with a total rewards package that’s among the best in our market. We’re committed to a competitive compensation program that motivates, retains, and rewards employees based on their performance and contribution to our overall goals and mission. The program reflects our commitment to you while you work and in your retirement.
In October 2018, we once again awarded merit increases and bonuses based on our outstanding performance in fiscal year 2018! Our comprehensive benefits package is considered among the very best in Arizona. It’s based on providing security and protection to you and your family. Because our ministry is centered on health care, we offer certain health-care and insurance benefits at no-premium costs to our employees (our employees often refer to these as “free plans”), including:
- Medical coverage (all our plans include 100 percent coverage for preventive care)
- Prescription coverage
- Dental coverage
- Vision insurance
- Life insurance
- Accidental death and dismemberment coverage
- Disability insurance
We also offer these benefits with minimal cost-sharing contributions to your dependents.
Want to see how much your benefits are worth, if you are maximizing these offerings, and Dignity Health’s investments in these offerings? Simply visit the Total Rewards portal, click on the Total Rewards tab located on the left, then click on “View My Total Rewards.” You’ll see a dashboard of your total compensation: wages, retirement, and benefits. Scroll down the page and you’ll see a more detailed breakout, including notes that let you know if you’re maximizing your savings.
Our benefits are focused on protecting you and your family, today and in the future. Our retirement program is made up of three parts: a pension plan, a savings plan, and a retiree health plan. We pay the entire cost of your pension plan and retiree health plan, while matching the contributions you make to your savings plan.
Dignity Health offers the Retiree Medical Reimbursement Program (RMRP) as a way to help you cover your future medical and healthcare costs during retirement. The RMRP is a tax-free program, providing you with dollars you can use to reimburse yourself for your medical and healthcare expenses during retirement. For more about your retirement benefits, visit the Total Rewards portal.
Employees who have good work-life balance and are happy and healthy are more likely to give great care to patients. With this in mind, the Dignity Health Arizona service area provides a wide range of employee wellness programs and activities.
- An employee assistance program, available 24/7 and 100 percent paid for by Dignity Health, that offers confidential assistance to help employees identify and resolve personal issues such as family concerns, stress, depression, substance abuse, and legal and financial matters. It also provides resources and support for adult caregivers; pregnancy; fertility; dependent care and unexpected events.
- Employee discounts on dozens of goods and services, from phone providers and electronics to sporting events and concerts.
- Adoption Reimbursement
- Personal Best, a wellness program focused on physical, emotional, financial and professional well-being.
We offer both health-care and dependent-care flexible spending accounts (FSAs) that allow you to set aside money from your paycheck on a pre-tax basis to use for eligible out-of-pockets expenses. These FSAs can help you pay for medical, dental, vision, hearing and prescription drug expenses as well as child and/or adult day-care expenses, including day care, before- and after-school programs, preschool and day camps.
We invite you to participate in a comprehensive, money-saving voluntary benefits program. These coverage options are provided in addition to core benefits and include:
- Home and auto insurance
- Identity theft protection
- Group accident insurance
- Group critical illness insurance
- Legal help
- Long-term-care insurance
- Pet insurance
- Universal Life
In addition, we offer you generous options for disability benefits as well as life and AD&D insurance.
We Invest in Your Growth and Development
Your pursuit of career excellence is important to us. That’s why we provide resources to help you sharpen your skills and grow your career. Our programs and partnerships include:
- 50+ on-demand MyJourney professional development courses on topics ranging from clinical updates to leadership growth
- On-site/in service-area conferences
- Weekly grand rounds, most of which offer continuing education credits (St. Joseph’s)
- Increased and enhanced professional development opportunities (non-compliance modules) in MyJourney
- On-site simulation lab for trainings (St. Joseph’s and Chandler Regional)
- Up to $5,250 in tuition assistance in a calendar year
- Low student loan rates, flexible terms, and rate reductions on loan transfers through our partnership with SoFi
- Professional development video library and Skillsoft online courses
- The L.E.A.D. RN program, which provides incentives for recruitment, retention, and recognition for clinical expertise
- Ebsco online library with books; book summaries; peer-reviewed journal articles about leadership practices; and full-length TedTalks and other videos
- Tough Talks, which offers techniques for handling challenging conversations in a way that leads to improved understanding and relationships
- Emerging Leaders Program
- Leadership cohort programs, which include both in-person intensive development and at-home work, such as readings and stretch projects
We Value Your Voice
We value your feedback and recommendations for improving our work environment, patient safety and care. That is why we have created multiple channels through which your voice can be heard. These include:
- Monthly open employee forums hosted by hospital presidents as well as a regular town-hall series featuring the president of the Dignity Health Arizona service area
- Daily huddles and/or weekly and monthly department meetings
- Open-door policy
- Employee listening sessions
- Formal grievance policy and hotline
- Shared governance councils
- Employee committees, including St. Joseph’s KEEP Committee (Kindness, Employee Experience, Patient Experience), which provides direct feedback to the hospital president, who also serves as the KEEP Committee chairperson
- Keep Me Safe, a program that provides training and tools to encourage people to speak up and practice a questioning attitude. Hospital leaders meet to debrief and tend to any potential safety issues raised by employees. (East Valley)
Annual Employee Experience Survey and quarterly Pulse Survey
You Speak, We Listen … And Act
Some of the most important improvements we’ve implemented at our hospitals have been inspired by feedback from our employees. Based on what employees have shared in the annual Employee Experience Survey and other channels, we have and continue to enhance your work experience. Here are just a few improvements that have resulted from our direct dialogue with you.
- Increased Dignity Health executive leader communication with employees, especially around strategic direction, Horizon 2020 Acceleration efforts, and our collaboration with CHI.
- Increased employee rounding by leaders, creating more opportunities to share feedback and ask questions.
- Expanded and enhanced learning opportunities to help onboard new leaders and educate existing leaders. Examples include a new leadership orientation, HR Info Hours, and Crucial Accountability classes.
- The hiring of a new vendor to lead our employee assistance program. New services include an easy-to-use app, easier access to counselors, and a wide range of web-based services that cover personal and work-related topics.
- An improved Personal Best program focused on well-being and work/life balance.
- In partnership with Ashford University, implementation of a new program that allows employees to continue their education without worrying about student-loan debt.
- Implementation of teledoc services, which allow you to “visit” a physician via teleconference for minor illnesses instead of going to a physician’s office.
- Availability of scrub jackets (in accordance with the dress code).
- An on-site employee clinic that offers quick appointments and care for sick employees. (St. Joseph’s)
- Continued opportunities for spirituality and reflective pause in the workplace. Between Dignity Health East Valley and St. Joseph’s, these include holiday celebrations and services, prayer services, daily prayers and reflections, Taize services, blessing of hands, the Mercy Heritage Program, Schwartz Rounds, and services that are offered to our employees by the spiritual care team.
- Continuation of humankindness, heritage and mission-themed events. Events at Dignity Health East Valley include holiday drives, an annual Easter basket raffle, the Fall Carnival, the holiday meal for employees, ice-cream thank-you events, Dignity Rising, community walks, annual pumpkin-carving contest, annual gingerbread house contest, Acts of Humankindness Week, and Hospital Week. At St. Joseph’s and St. Joseph’s Westgate, events include the back-to-school drive, basket donation drive for families relocating to Luke Air Force Base, Christmas adopt-a-family, Easter basket drive, Doc-o-Lantern Challenge, Christmas Tree Decorating Contest, Festival of Lights and Cup of Cheer.
- Relocation of the Employee Health Services back to the Mercy Gilbert Hospital.
- Improvements to St. Joseph’s infrastructure, including major renovations to Café 1895, the installation of the Sisters of Mercy Heritage Wall, and expansion work underway in the Neuroscience Tower and Third Avenue Parking Garage. (St. Joseph’s and St. Joseph’s Westgate)
- Improvements to food services and the café menu. In addition, Café 1895 introduced a self-serve deli bar, extended its soup-and-salad-bar hours, increased its selection of freshly made grab-and-go items, installed new vending machines with fresh food, and introduced the brew line at Starbucks. (St. Joseph’s and St. Joseph’s Westgate)
- Starbuck’s locations at both Chandler Regional and Mercy Gilbert Medical Centers.
- Expanded opportunities for recognition through programs such as the Hello Humankindness department awards, Acts of Humankindness Awards, Experience Principle Awards, and DAISY Awards.
- Combining of the Patient Care and Safety Council Meetings to improve efficiencies and time management. (Chandler Regional and Mercy Gilbert Medical Centers)
- Additional logistical resources to help our hospitals handle the dramatic influx of patient volume. (Chandler Regional and Mercy Gilbert Medical Centers)
- Expansion of Keep Me Safe efforts, resulting in a major decrease in serious safety events. (Chandler Regional and Mercy Gilbert Medical Centers)
- Implementation of a daily safety huddle. (St. Joseph’s)
- Continued improvements in quality, patient experience, and finances because of ongoing employee feedback through the 100-Day Workouts, daily nursing huddles, etc. (St. Joseph’s and St. Joseph’s Westgate)